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We are proud of
the works we’ve done.

We’re
design creators.

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Featured project:

Unique Bowls From
the South Pacific.

We’re more than just a group of professionals, we’re a collective of innovators, strategists, and creatives with a shared passion for pushing boundaries.

Create something with us that matters

Services

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1.

Customer Support Outsourcing

We provide scalable customer support solutions across email, live chat, phone, and social channels. Our structured support teams help businesses deliver faster responses, improve customer satisfaction, and reduce operational pressure without compromising quality.

2.

Live Chat Support

Deliver real-time assistance that keeps customers engaged and increases conversions. Our live chat teams are trained to handle enquiries efficiently while maintaining a professional and brand-aligned customer experience.

3.

Technical Support

From platform issues to account troubleshooting, our technical support specialists help customers resolve problems quickly and effectively. We work closely with your internal teams to ensure accurate resolutions and minimal disruption.

4.

Helpdesk Management

We manage and optimise your existing support systems, including ticket workflows, macros, automations, and reporting. Our approach ensures your support operations remain organised, efficient, and scalable as your business grows.

5.

Knowledge Base & Documentation

We create and maintain structured knowledge bases, FAQs, and support documentation designed to improve customer self-service and reduce repetitive support requests. Clear information leads to faster resolutions and better customer experiences.

6.

Customer Experience Reporting

Gain visibility into your support performance with detailed reporting and actionable insights. We track response times, ticket trends, customer satisfaction, and recurring issues to help you improve both support operations and product experience.

1.

Customer Support Outsourcing

We provide scalable customer support solutions across email, live chat, phone, and social channels. Our structured support teams help businesses deliver faster responses, improve customer satisfaction, and reduce operational pressure without compromising quality.

2.

Live Chat Support

Deliver real-time assistance that keeps customers engaged and increases conversions. Our live chat teams are trained to handle enquiries efficiently while maintaining a professional and brand-aligned customer experience.

3.

Technical Support

From platform issues to account troubleshooting, our technical support specialists help customers resolve problems quickly and effectively. We work closely with your internal teams to ensure accurate resolutions and minimal disruption.

4.

Helpdesk Management

We manage and optimise your existing support systems, including ticket workflows, macros, automations, and reporting. Our approach ensures your support operations remain organised, efficient, and scalable as your business grows.

5.

Knowledge Base & Documentation

We create and maintain structured knowledge bases, FAQs, and support documentation designed to improve customer self-service and reduce repetitive support requests. Clear information leads to faster resolutions and better customer experiences.

6.

Customer Experience Reporting

Gain visibility into your support performance with detailed reporting and actionable insights. We track response times, ticket trends, customer satisfaction, and recurring issues to help you improve both support operations and product experience.

Recent works

/ 2016 — 2024
See all works
Taupe Global

Taupe Global

Case Study
Show project

Taupe Global is a UK-headquartered technology and consultancy firm based in Canary Wharf, London, delivering software, digital, hardware, automotive, and consultancy solutions to businesses across…

Case Study May 18, 2026

Taupe Global

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Where different perspectives come together to build transformative digital experiences. With a focus on staying ahead of trends and delivering tailored solutions.

See all works

At Openity, we’re more than just a group of professionals—we’re a collective of innovators, strategists, and creatives with a shared passion for pushing boundaries. Each team member brings a unique skill set, from digital marketing and creative design to cutting-edge technology and business strategy.

Modern and cutting-edge approach for creating digital and connected brands, services, and products driving digital solutions and engaging experiences.

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Capabilities

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Collabs based
on trust only.

Who we've served
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tiana-halal-pet-food-logo_1621507335__51775.original
0
years driving
growth
0
projects brought
to the market

What it’s like
to collaborate
together.

Become partners for the long run
Strategic Growth

“Working with So•cial Media has been a game-changer for our digital strategy. Their deep understanding of our industry, combined with their technical expertise, has significantly elevated our online presence. We’ve seen measurable improvements in user engagement and lead generation since partnering with them.”

Sajid

CEO of Finvue

Creative Partnership

“So•cial Media’s team brought a fresh perspective to our branding and marketing efforts. Their creative approach and dedication to capturing our mission made the entire process seamless. The results exceeded our expectations, and we’re thrilled with the impact on our community outreach.”

Amjad. M

Chair at Olive Lantern Trust

Digital Success

“From concept to execution, So•cial Media understood our vision and brought it to life. Their comprehensive digital marketing strategies have helped us connect with pet owners across the UK. We highly recommend them for their professionalism, creativity, and results-driven approach.”

Pankaj H

Founder of Tiana Halal Pet Food

Recent posts

/ 2019 — 2024
Read all posts
October 4, 2024
1 min read

Hello world!

May 5, 2021
4 min read

Exploring our new series on overcoming adversity.

May 4, 2021
4 min read

Booktips: eight tips for service design with expert users.

May 3, 2021
4 min read

Creativo Para Jóvenes: the designer’s UI/UX checklist.

June 5, 2020
4 min read

Creativo Jóvenes: a Lead Designer's UI/UX Core Checklist.

March 12, 2020
1 min read

Hello world!

March 5, 2020
4 min read

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Case Study
May 18, 2026

Taupe Global

Taupe Global is a UK-headquartered technology and consultancy firm based in Canary Wharf, London, delivering software, digital, hardware, automotive, and consultancy solutions to businesses…

  • Strategy

    Client Support Strategy Operational Admin Strategy Service Continuity Planning

  • Design

    Service Experience Design Workflow Mapping

  • Production

    Multi-channel Client Support, Project Admin Delivery

  • Platforms

    CRM Systems, Ticketing Platforms, Client Portals

View Project
Case Study
May 18, 2026

Taupe Global

Taupe Global is a UK-headquartered technology and consultancy firm based in Canary Wharf, London, delivering software, digital, hardware, automotive, and consultancy solutions to businesses…

  • Strategy

    Client Support Strategy Operational Admin Strategy Service Continuity Planning

  • Design

    Service Experience Design Workflow Mapping

  • Production

    Multi-channel Client Support, Project Admin Delivery

  • Platforms

    CRM Systems, Ticketing Platforms, Client Portals

View Project